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World’s Best Airports for Customer Experience



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The Airport Service Quality Awards recognized the world’s best airports for customer experience. For many of us, our vacation starts once we set foot inside an airport, and this year’s top contenders covered everything from dedicated staff and ease of navigation to food and dining.

According to CNN, the trade group Airports Council International and travel technology company Amadeus determined the award winners based on passenger surveys on the day of travel. The surveys ranked airports on 30 criteria: check-in, ease of navigation, cleanliness, entertainment, shopping, ambiance, and more.

In total, 75 airports around the world received awards.

Best airports with over 40 million passengers annually:

• Chhatrapati Shivaji Maharaj International Airport; Mumbai, India
• Indira Gandhi International Airport; Delhi, India
• Guangzhou Baiyun International Airport, China
• Shanghai Pudong International Airport, China
• Shenzhen Bao’an International Airport, China
• Singapore Changi Airport
• Aeroporto di Roma-Fiumicino, Italy
• Istanbul Airport, Turkey
• Dallas Fort Worth International Airport, Texas, USA
• San Francisco International Airport, California, USA

Best airports with 25 to 40 million passengers annually:

• Gimpo International Airport; Seoul, South Korea
• Beijing Daxing International Airport, China
• Athens International Airport, Greece
• Palma de Mallorca Airport, Spain
• Zurich Airport, Switzerland
• Detroit Metropolitan Wayne County Airport; Michigan, USA
• Minneapolis/St Paul International Airport; Minnesota, USA

World’s ‘most enjoyable’ airports:

According to CNN, this year ACI unveiled a new category for the ‘Most Enjoyable’ airports in the world:

• Aeroporto di Roma-Fiumicino, Italy
• Istanbul Airport, Turkey
• Kuala Lumpur International Airport, Malaysia
• Beijing Daxing International Airport, China
• Sultan Hasanuddin International Airport; Makassar, South Sulawesi, Indonesia
• Yogyakarta International Airport; Java, Indonesia
• Belgrade Nikola Tesla Airport, Serbia
• Milan Bergamo Airport, Italy
• Ankara Esenboga Airport, Turkey
• Quito International Airport, Ecuador
• Queen Alia International Airport; Amman, Jordan
• William P. Hobby Airport; Houston, Texas, USA
• Dakar Blaise Diagne International Airport, Senegal
• Skopje International Airport, Macedonia
• Guayaquil International Airport, Ecuador
• Greenville-Spartanburg International Airport; South Carolina, USA
• Pattimura International Airport; Ambon, Maluku Province, Indonesia
• Fort McMurray International Airport; Alberta, Canada