NEWS

Delta Faces Harsh Criticism Following Spring Break Travel Fiasco

Published

7 years ago

April 10, 2017

Bon Voyaged Editor

Source: Delta

Delta is facing some harsh criticism from travelers following huge delays over the busy Spring Break travel period.

We apologize to our customers that have been affected by storms this week. We're working hard to rebook everyone as soon as possible. (1/3)
— Delta (@Delta) April 7, 2017

You are entitled to a refund if your flight has been cancelled. Waivers to change fees that were issued Thursday remain in place. (2/3)
— Delta (@Delta) April 7, 2017

After severe weather caused havoc on flight schedules, Delta was forced to cancel around 3,275 flights, leaving a backlog that proved incredibly hard to shift for the US airline.

The repercussions of the cancellations carried on well into the weekend with Delta forced to cancel 130 flights on Sunday due to “availability of flight crews to operate within federally mandated crew rest and duty day guidelines.”

Naturally social media was abuzz with customers tweeting their discontent.

If we want to stop planes from taking off in Syria, can't we just have @Delta become their main carrier?
— J.J. Hensley (@JJHensleyauthor) April 9, 2017

Thanks @Delta for letting us know what Comcast as an airline looks like. #deltameltdown #deltafail
— Juip (@Juip_) April 9, 2017

.@Delta, not only was my vacation canceled but now I'm stranded and can't get a flight out of the city. PLEASE help. Your # doesn't work.
— Elizabeth Gillies (@LizGillies) April 7, 2017

Even celebrities got in on the action, including comedian Jeffrey Ross and Chrisley Knows Best dad, Todd Chrisley.

. @Delta I use to be proud 2 say I only fly @Delta , the fact I now have 2 say "use to" is sad. 6 am flight now delayed until 8:30, 2nd day.
— Todd Chrisley (@toddchrisley) April 8, 2017

STUCK IN DETROIT. Did the President add all @Delta passengers to his travel ban?
— Jeff Ross (@realjeffreyross) April 8, 2017

As for poor Governor Mike Huckabee, he suffered delays and lost baggage!

If u don't have to fly somewhere today don't. @Delta normally stellar but my bags are getting better treatment today #deltameltdown
— Gov. Mike Huckabee (@GovMikeHuckabee) April 7, 2017

I said @Delta taking better of my bags than me;Wrong!They lost bags too. Had @Delta delivered Tomahawk missiles, they would have hit Wichita
— Gov. Mike Huckabee (@GovMikeHuckabee) April 8, 2017

Fortunately Delta is finally back on the flight path to recovery. With weather improving, the airline’s flights for today have mostly been on time.

Bon Voyaged

Delta Faces Harsh Criticism Following Spring Break Travel Fiasco

More From Bon Voyaged