A holiday nightmare played out in airports across the country over the weekend amid a powerful winter storm, but Southwest Airlines handled it worse than other operators.
Stranded travelers searched through thousands of pieces of lost luggage at airports and waited in hours-long lines at Southwest ticket counters.
The U.S. Department of Transportation on Monday said it was “concerned by Southwests unacceptable rate of cancellations and delays & reports of lack of prompt customer service.”
In a statement on Tuesday, the airline said it is addressing the “wide-scale disruption” by repositioning its crews and fleet.
Southwest said it would be operating on a “reduced schedule by flying roughly one third of our schedule for the next several days.”